Accessibility Statement

This accessibility statement applies to the cerinahealth.com website. We are committed to ensuring the app is accessible to as many people as possible, including those with disabilities. We aim to comply with the accessibility standards outlined in the Web Content Accessibility Guidelines (WCAG) 2.1 to meet AA standard requirements.

Measures to Support Accessibility

Cerina Health takes the following measures to ensure accessibility:

• Include accessibility as part of our mission.
• Integrate accessibility into our procurement practices.
• Appoint an accessibility officer to manage digital accessibility.
• Conduct periodic accessibility audits using third-party tools.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. Cerina Health aims to comply with WCAG 2.1 Level AA. We are partially compliant with WCAG 2.1 AA, meaning that some parts of our website may not be fully accessible yet.

Limitations and Alternatives

Despite our efforts to ensure accessibility, users may encounter some limitations. Below is a description of known issues:

• PDF documents: Some of our downloadable PDF documents may not be fully accessible. We are working to update them. If you need an accessible version, please contact us.
• You cannot modify the line height or spacing of text
• You cannot skip to the main content when using a screen reader
• Third-party tools: Certain elements integrated through third-party providers, such as appointment scheduling widgets, may not fully meet our accessibility standards.

Please contact us if you experience any other issues or need alternatives.

Feedback and contact information

If you need information on this website in a different format, such as accessible PDFs, large print, or audio recordings:

Email:[email protected]

We’ll consider your request and respond within 5 business days.

Enforcement procedure

If you’re not happy with how we respond to your complaint, you can contact the Equality Advisory and Support Service (EASS):

• Website: https://www.equalityadvisoryservice.com
• Phone: 0808 800 0082

Assessment Approach

Cerina Health assesses the accessibility of CerinaHealth.com and Cerina mobile App by:

• Self-evaluation and manual testing.
• Periodic reviews from third-party accessibility tools.

Preparation of this Accessibility Statement

This statement was prepared on 18-09-2024 and last reviewed on 14-11-2024. We will update it annually or whenever significant changes are made to the site.